Please log into your tenant portal for common maintenance requests. If you do not have a portal please click the “Get Started” button.
Q: Is light bulb replacement the tenant’s responsibility?
A: Yes. The only exception is if a bulb burns out within the first 30 days of a lease. If bulbs are missing or burned out when you check out you will be charged.
Q: I had to leave a message for my maintenance request.
A: Please log directly into your tenant portal to make a fast & convenient request.
Q: My toilet won’t flush. What should I do?
A: It is usually an issue in the tank however, if it continues please log into your portal to make a request.
Q: My toilet is almost overflowing.
A: If you have a plunger, give it a try; if that doesn’t work please make a request directly through your portal. If it is getting water on the floor, call the emergency number.
Q: The laundry machine ate my quarters and didn’t start.
A: Make a request in your tenant portal to report the issue and stop by the office for a refund.
Q: My light burned out and I can’t get to the bulb.
A: If the light fixture has a screw cap in the middle, loosen the cap to access the bulbs. If the fixture is a dome with no screw, the dome will rotate to the left to remove. If it seems stuck or you have problems, login into your tenant portal to submit a request.
Q: My garbage disposal doesn’t work.
A: Check for obstructions. If it doesn’t spin it’s usually something stuck. If it’s not obvious, submit a request in your portal.
Q: Sink/bath/shower drains slowly.
A: Usually caused by food or hair accumulating in pipes. Try a plunger if you have one. Drano or something similar will usually help too. Report the problem in your tenant portal if it still is slow.
Q: Electricity out in part of the apartment.
A: Check the circuit breakers. If a breaker is tripped, turn it all the way off, then on to reset. If that doesn’t work, please log directly into your tenant portal to report the problem.
Q: Someone is parked in my spot.
A: Call A-1 towing @ 307-755-1340.
Q: My sink is dripping.
A: Usually the valve seats are worn. Submit a request in your tenant portal to have them replaced.
Q: My hot water is not hot.
A: If you have a gas water heater, check the pilot light, call us if you’re not comfortable lighting it. If you have an electric water heater, check breakers (see above) or call us.
Q: Water is coming through my ceiling/wall/floor.
A: Call the emergency number 307-977-4602 immediately. Water does an incredible amount of damage and has the potential to destroy anything below the leak.
Q: What are the most commonly missed cleaning items tenants are charged for during checkout?
A: Behind the refrigerator, behind the oven, missing lightbulbs, and windows inside and out cleaned.